Refund policy

We hope you enjoy the purchases you make from TURBOMAX ENGINES Inc. This Refund & Return Policy explains how TURBOMAX ENGINES Inc (“we”, “us”, or “our”) handles returns, replacements, and refunds for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official sales channels. We serve customers in the United States and selected international markets where shipping is available.

Return Window

Unless otherwise stated on the product page or at checkout, you may request an eligible return within 30 calendar days from the date your order is marked as delivered.

Requests submitted after the return period may be declined.

Conditions for Returns

To qualify for a return and refund:

• Items must be unused and in original condition
• All packaging, manuals, labels, protective materials, accessories, tools, screws, and included parts must be returned
• You must provide proof of purchase such as order confirmation or order number
• Products must not show signs of misuse, modification, incomplete assembly damage, or missing components

If returned merchandise is used, damaged, altered, incomplete, or missing parts, we may reject the return or issue only a partial refund where appropriate.

Contact Us Before Returning

We work with multiple warehouses, fulfillment partners, and specialty logistics providers. Return addresses may differ depending on product type and destination.

Do not send any item to our office address without prior authorization.

Before returning any item, please contact our support team within the return period:

Email: info@turbomaxengines.shop
Phone: +1 (402) 679-6680

Please provide:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for return
• Photos or videos if the item is damaged, defective, or incomplete

If approved, we will provide the correct return address and any instructions required.

Unauthorized returns or returns sent to the wrong address may not be processed.

Return Shipping Costs

If the return is due to our error, such as:

• Wrong item shipped
• Missing components upon arrival
• Manufacturing defect
• Shipping damage verified after review

We may provide a prepaid label or reimburse reasonable return shipping costs where applicable.

If the return is for personal reasons, including:

• Change of mind
• Ordered by mistake
• No longer wanted
• Preference changed

You are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or caused by our error.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or missing parts, please contact us within 7 calendar days of delivery.

Please include:

• Order number
• Clear photos of outer packaging
• Photos of internal packaging
• Photos or videos showing the issue

After review, we may offer replacement parts, replacement products, partial refund, store credit where permitted, or full refund depending on the situation.

Special Notes for Engine Models / DIY Kits

Many of our products contain precision components, screws, gears, metal parts, RC accessories, or assembly pieces.

Returns may be declined if:

• Parts are missing after opening
• Components were glued, painted, modified, or customized
• Damage occurred during incorrect assembly
• Electronic parts were improperly connected or altered

Please inspect all components before assembly whenever possible.

Refund Process

Once your return is received and inspected, we will notify you whether your refund is approved or denied.

Approved refunds will be sent to the original payment method only.

Please allow 7–14 business days for the refund to appear, depending on your bank, card issuer, or payment provider.

Exchanges

We generally do not offer direct exchanges.

If you would like a different item, please request a return (if eligible) and place a new order through our Website.

Final Sale Items

Items marked as Final Sale, Clearance, Limited Release, Collector Edition, or Non-returnable are not eligible for return unless they arrive damaged, defective, or materially different from the order.

Chargebacks and Payment Disputes

If you experience an issue with your order, please contact us first so we can attempt to resolve it quickly. Fraudulent or abusive chargebacks may be disputed with supporting shipment and order records.

Contact Information

If you have questions about this Refund & Return Policy, please contact:

TURBOMAX ENGINES Inc
Address: 1600 Scottsville Rd Ste 101, Bowling Green, KY 42104, United States
Phone: +1 (402) 679-6680
Email: info@turbomaxengines.shop